We understand that you wish to receive your product as soon as possible after purchasing it from Atelier Lane. For those items that are in stock, we provide an estimated delivery time for each product on the product page. For those products that are made to order, or are not currently in stock, please see the estimated availability date for each product. We try and keep our stock levels updated at all times, but in rare circumstances, items may have become unavailable. In these instances, we will notify you as soon as possible.
Once you add items to your cart, you will be asked to enter your postcode in order to appropriately calculate the shipping cost. The cost of delivery may depend on your location as well as weight and dimensions of the product.
At Atelier Lane, we utilize the following shipping and delivery methods:
Many lightweight items can be shipped via Hong Kong Post. Our standard shipping arrangement will require a signature at delivery, however, you can select an authority to leave at the door during checkout. If you are not at home at the time of delivery, a card will be left in your mailbox and your parcel will be left at your local post office for pick up.
Couriers and Freight Companies.
For larger items that cannot be shipped by postal services, we will ship them through one of several freight carriers. Our freight deliveries are to the doorstep and require a signature upon delivery to acknowledge that the items have been received in good order. Due to liability issues, the customer is responsible for bringing any merchandise into their home. As such, we recommend you have someone available to help you unload, unpack and install your furniture.
Items will be delivered to the address you provided while placing an order. If you provide a PO BOX as the delivery address, we may need to contact you for an alternative delivery address as some of our shipping partners are unable to deliver to a PO BOX. If you are purchasing furniture items, we suggest you provide a street address for delivery.
If, for any reason, our shipping partner is not able to successfully deliver your product(s), they should leave a card with instructions on how to either collect the product(s) directly from our shipping partner (in case of regular parcels) or to re-arrange the delivery (in case of larger items). In these situations, Atelier Lane reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs).
Upon arrival of your boxes, please note any damage to the boxes as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), Atelier Lane reserves the right to cancel an order. Please contact us first if you'd like to check to see if your location may be subject to unusually high freight charges.
SHIPPING COSTS | INTERNATIONAL
Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.