Close

TERMS & CONDITIONS

CONTACT

Atelier Lane Limited
Business Reg No | 2459951
Business address | 20th Floor, 28 Queen's Road Central Hong Kong SAR 
Postal address | 601, 20th Floor, 28 Queen's Road Central Hong Kong SAR
Ph | + 852 9558 3007
Email | hello.at(at)atelierlane.com
Website | www.atelierlane.com

Atelier Lane Limited services are provided subject to the following terms and conditions. Please ensure that you read the following carefully as it will be deemed that you have accepted these terms by visiting our site and purchasing from Atelier Lane.

DISCLAIMER

By accessing or using this website, you agree to the terms of use of Our website set out below. The Terms of Use include Our legal disclaimer and our privacy policy and any other terms or conditions on this website.

We may change the Terms of Use at our discretion and without notice. A version of the current Terms of Use will be available on this website as they are changed. By continuing to use Our website you accept the Terms of Use as they apply from time to time. A copy of Our current Terms of Use is displayed on our website at all times. This legal disclaimer is in no way limited or altered by any other terms or conditions on this website.


WEBSITE MATERIAL

The content – including publications – on this website is intended only to provide a summary and general overview of Our past, current and future projects. We attempt to ensure that the content is accurate and current but We do not guarantee its accuracy or currency.

PRIVACY POLICY

Please be assured that Atelier Lane recognises the importance of privacy. We will only seek information that is required to conduct our business. Your personal information is collected to enable us to process orders, deliver goods and/ or to inform you of special promotions. If you receive any promotional material from us and do not wish to do so, simply click 'unsubscribe' on the piece of material. Atelier Lane will not disclose, sell or trade your personal information to any third parties, other than third party suppliers in the delivery of goods you have agreed to, or when legally required. If you have a particular concern or query about your personal information held, please do not hesitate to contact us.

COPYRIGHT

All Atelier Lane product and design are subject to copyright. This includes but is not limited to: artworks, text, images, graphics, logos owned by Atelier Lane. If this is breeched, Atelier Lane will seek further action. The contents of our website are intended solely for your personal, non-commercial use. This site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not permitted by the owners of Atelier Lane.

ORDERING OPTIONS

Online is our preferred and fastest method of ordering. However, if you would like to call us please do so on +852 95583007. Payment Methods are available via purchasing through our online store; MasterCard; Visa, American Express and PayPal. If you are a trade or wholesale client, we can invoice you.

CURRENCY

All amounts listed on the website are in Australian Dollars (AUD).

PRODUCT LEAD TIMES

Please note that most of our product is made to order. Our approximate lead times are between 2 - 12 weeks, however if there are any delays we will advise you immediately of estimated lead times and give you the opportunity to choose from the following options: cancel your order with full refund; the choice of an alternative product; a credit note to the value of your order (valid for 6 months from date of issue).

REFUNDS & EXCHANGES POLICY

Peace of mind returns: If you change your mind or your order is not quite right, you may return it to us within 7 days of the date you received it. You must contact us with your name and order number before returning any items. The cost of returning the item to us is your responsibility.

Items returned must be in ‘as-new’ condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.

After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with a store credit or refund of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return.

Made to order items: All orders are automatically processed on our secure merchant processor and sent for manufacturing one day after the order has been received.  We understand that orders may need to change sometimes, however, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE manufacturing, you will not incur any fees.
  • If you cancel your order AFTER manufacturing has begun, you will be charged 50% of invoice.

Your consumer rights: The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will advise you on the next steps.

Damaged items: Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within 2 days of delivery with clear digital photos showing the damage. Our customer care team will advise you on the next steps.

The type of remedy we offer will depend upon the circumstances. We may arrange to replace the product (subject to availability), provide you with a partial or full refund of the purchase amount or work with you to arrange the repair of the item by a local tradesperson in your area. If we require you to return the product to us, we will pay the cost of the return.

Our rights: We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care. 

Exchange: As we do not hold stock, we are not able to offer exchanges.

International: we are not responsible for Customs / Duties and/or Taxes incurred on orders shipped outside of the Hong Kong. All International Orders will incur additional shipping fees.

SALE

Products listed in the Sale section are not eligible for a refund, return or exchange, please choose carefully.

PRODUCT & PRICING INFORMATION

All material on this website is subject to change without notice. For any questions relating to products, pricing or other matters please contact us via email, phone or fax.

MANUFACTURING VARIATIONS

Atelier Lane rugs are individually hand-tufted and hand woven items and as such, they are subject to the following variations, which are not considered manufacturing faults:

Size – being a handmade article, the size can vary by +/-3% from the size ordered.

Colour – Our rugs are made primarily from natural and undyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected. (5% is the Australian Standard for Carpet Colour variation). Charcoal colour products will fade in natural light/sunlight. Please note that some colour may transfer on light coloured surfaces. Rotate your rug to minimise damage caused by natural light.

Design & Construction – Minor variations may be evident, which is due to the fact that the rug is a hand made item including line/ weave thickness.

Shading – Occurs due to changes in the pile and weave direction and is a natural characteristic of carpets and rugs.

Shedding – Our hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibres, this is normal. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner

Pop-ups- Due to the nature of the type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.

WARRANTY

All Atelier Lane product has been made with the highest quality products and care. If there is any manufacturing fault or transit damage when delivery has been arranged by us, Atelier Lane will replace the product.

COPYRIGHT

The material provided on our site is copyright protected and is to be used for personal reference only. Permission to reproduce any images must be sought in writing from this Website.

LIABILITY

We are not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus.

We make no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, its content or the information on it.

Where liability cannot be excluded, any liability incurred by Us in relation to the use of this website or the content is limited as provided under the Trade Practices Act 1974 (Cth)(as amended). We will never be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits.

OUR INTELLECTUAL PROPERTY

Unless otherwise indicated, We own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on Our website under a license or agreement.

You may only access and use the content for non-commercial or personal use unless you have prior written approval from Us. You may print out any content on this website for your personal use. All other use, copying or reproduction of this website or any part of it, is prohibited (except to the extent permitted by law). None of the content or any part of it may be reproduced on any other Internet website without Our prior written consent.

If you seek to reproduce or otherwise use the content in any way it is your responsibility to obtain approval for such use.

We are the owner of several registered trademarks which appear on this website. Use of these trademarks without Our consent will infringe Our intellectual property rights.

LINKS FROM THIS WEBSITE

Our website is linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.

JURISDICTION

This website is created and controlled by Atelier Lane Limited. You must ensure that access to and use of this website is in accordance with the laws of your jurisdiction.

SPAM

We publish electronic addresses on this website to facilitate communication relating to our business functions. This is not to be inferred as consent by Us or the relevant addressees to receiving unsolicited commercial electronic messages or SPAM.

WHOLESALE & TRADE ORDERS

All trade and wholesale orders are to be placed by email. Please email hello.at(at)atelierlane.com.au for pricing and details.

WHOLESALE & TRADE TERMS & CONDITIONS

Please ensure that you read the following carefully, as it will be deemed that you have accepted these terms when purchasing from Atelier Lane.

All Atelier Lane product remains under the copyright and ownership of Atelier Lane. This includes any custom design work and development. If this is breached Atelier Lane will seek further action. This includes but is not limited to; artwork, product, text, images, graphics, logos which are owned by Atelier Lane. All rights reserved.

Payment is required in full prior to delivery. Goods and services tax is payable on all products, designs and services sold to Australian clients.  Freight costs are to be paid by the client and will be quoted on each individual order. Atelier Lane will organise delivery with a third supplier unless specified differently by the client. Payment can be made via EFT, MasterCard, Visa, PayPal or Cash.

Estimated delivery for wholesale orders is between 2 - 12 weeks (depending on product) and the client will be notified of lead times when placing orders. For all online wholesale orders expected delivery times are between 2 - 6 weeks (except for rugs).  Atelier Lane will notify our clients of any delays to orders immediately.

Atelier Lane thanks you for your valued business.